Services to Citizens
The mission of the First Responders is to provide emergency frontline services before the ambulance arrives. Their goal is to provide first aid to the injured until the ambulance staff arrive on the scene, following strict protocols set out by the government.
- First Aid
- Helping Citizens
- Securing the Scene
This service was established to reduce wait times for emergency assistance. The Sutton territory is covered by four ambulances, which serve an even larger area. First responders are dispatched to the scene by the Alerte Santé station (9-1-1), based on the code and call priority. They then evaluate and stabilize the patient’s condition and give them first aid while awaiting the emergency medical technicians, or EMTs. In an emergency, it is imperative that assistance arrive quickly. The First Responder Service only covers the territory of Sutton. It should be noted that the First Responders do not answer calls directly from the station, as it has its own first responders, the patrollers.
This service has been in operation 24 hours a day, 7 days a week since April 2011. The 30 or so volunteers have each received more than 60 hours of training, including theory classes and many hours of practical training and simulation. They must also be recertified three times a year. They always work in pairs and in 12- hour shifts. An emergency vehicle, equipped with the necessary equipment (oxygen, defibrillator, etc.), is provided by the municipality.
The First Responders are also sometimes on site during community activities. Between the April and December 2011, the First Responders Service answered 125 calls and arrived on scene an average of 15 minutes before the EMTs.