Services to Citizens
The mission of the First Responders is to provide emergency frontline services before the ambulance arrives. Their goal is to provide first aid to the injured until the ambulance staff arrive on the scene, following strict protocols set out by the government.
- First Aid
- Helping Citizens
- Securing the Scene
The Sutton (including Glen Sutton), Abercorn and Brome territory is covered by few ambulances, which serve an even larger area. The First Responders Service was established to reduce waiting time for emergency assistance. First Responders are dispatched to the scene by the Alerte Santé station (9-1-1), based on the code and call priority. They then evaluate and stabilize the patient’s condition and give them first aid while awaiting the emergency medical technicians or EMTs. In an emergency, it is imperative that assistance arrive quickly.
This service has been in operation 24 hours a day, 7 days a week since April 2011. The volunteers have each received more than 60 hours of training, including theory classes and many hours of practical training and simulation. They must also be recertified three times a year. They always work in pairs and in 12-hour shifts. Two emergency vehicles, equipped with the necessary equipment (oxygen, defibrillator, etc.), is provided by the municipality.
Between April and December 2011, the First Responders Service answered 125 calls. In 2020 there were 375 calls and they arrived on scene an average of 15 minutes before the EMTs.